Refund Policy

Request window

Contact support@moneyspreadai.com within 72 hours of payment to request a refund of unused purchased video passes. Include the account email and order reference; never send complete payment card details. Outside this window, voluntary refunds are generally unavailable. Billing errors, unresolved service faults, and mandatory consumer rights are considered separately.

This policy does not limit applicable withdrawal rights or remedies for defective or undelivered services. Beginning to use the service does not itself waive those rights.

Refund amount

For an eligible pack, the unused portion equals the amount actually paid multiplied by the number of unused passes divided by the number originally purchased, less any applicable processing costs below. Only successfully delivered generations count as used. Pending or uncertain tasks must settle before a final refund is calculated. Earlier refunds and fees are not deducted twice; total refunds cannot exceed the original payment.

When a refund closes an order, that order's remaining passes are removed. A partial price adjustment expressly preserving the remaining passes does not close the order. Delayed payment callbacks or failed tasks cannot restore passes from a revoked order. Other purchases are unaffected.

Failed generation

A confirmed terminal generation failure returns its pass once, without issuing a cash refund. Automatic provider retries within one task do not use an extra pass. A task still processing or awaiting status confirmation remains pending. Contact support if a confirmed failure has not restored its pass.

A completed output may contain visual imperfections. Aesthetic dissatisfaction does not automatically mark a delivered task as failed. Report a service fault with the task reference so that we can review it under this policy and applicable law.

Processing costs

Where legally permitted and disclosed before purchase, voluntary refunds may deduct actual payment-processing costs that the processor does not return. The deduction is the lower of the verified non-returned costs and 6% of the amount actually paid, excluding separately charged taxes. This is a maximum, not a fixed fee. We show an itemized calculation before processing a refund and do not add an administration charge.

We absorb such costs for our billing errors or service faults and whenever required by law. Mandatory full refunds are not reduced by these fees. Separately charged taxes are handled under applicable law. Your bank may apply its own currency conversion or fees.

No renewal and no expiry

Video packs are one-time purchases and do not renew. Unused purchased passes do not expire, but this does not extend the 72-hour refund request window. Account deletion does not automatically refund a purchase; request an eligible refund before closing your account.